DELIVERY AND RETURNS

Shipping Costs

For those of our customers who do not have time to go to their local supplier ordering online is the best option. International orders will be processed on

How much does shipping and freight cost?

  • Delivery charge up to 20kg are $6.00 ex GST Auckland Metro, $12.00 ex gst Rest of North Island, $20.00 ex gst South Island
  • Order processing $6.00 per order
  • Deliveries over 20kg will be advised when invoicing.

What if my order is over 20kgs?

  • We will contact you via e-mail with a quote for the additional shipping, for your approval.
  • Your credit card is not charged until we have the order packed and ready to go, we will not charge you for your order until you have confirmed shipping costs so there is no refund to arrange should you cancel your order.

Got questions about shipping?

Please contact customer service if you have questions or your order has not arrived. Phone 09-816-8063 or email shop@thebathhouse.co.nz

Delivery times

Delivery times cannot be guaranteed due to weather and other conditions however as a guide: Auckland metro deliveries will be delivered within 24 hours of the order; the rest of the North Island within 2 days, and the South Island within 3 days.

Full Refund

For a full refund, you must return any product you bought from us within 30 days of delivery. The item must be in new condition, in the original packaging.

If the return is a result of our error, we’ll pay the return shipping cost. We’ll notify you by way of e-mail of your refund once we’ve received and processed the returned item. You can expect a refund in the same form of payment you originally used to make the purchase and within 7 to 14 business days of our receiving your return.